Woodfloorworld is not liable for defects or poor quality of products provided to customers. All products are received packaged from our suppliers.
In the event that delivered quantities are proven to contain a defective product, you retain the right to return it within ten (10) business days (DOA – Dead On Arrival), with the option of product replacement at our shipping expense or a full refund.
For a product return to be accepted:
- It must not be damaged.
- It must include all original accompanying documents/accessories.
- It must be in its complete original packaging.
Additionally, the product must remain in its complete original packaging when sent to technical service for inspection. Upon completion of the inspection by the Supplier Company confirming the defective product, and if you request a refund for your order, it will be processed within fourteen (14) days using the same payment method as the original order (e.g., cash or credit card refund).
Right of Withdrawal
From the moment an electronic order is placed, the customer has the right to withdraw from the sale within fourteen (14) calendar days from the date of contract execution (in the case of services) or from delivery (in the case of physical products).
Withdrawal does not require a specific reason or incur additional charges. If the item has already been delivered, the customer must return the product in the exact condition in which it was received, along with all accessories, accompanying documentation, and packaging in excellent condition. Returns are accepted only provided the buyer has settled any expenses incurred by the company for sending the item, as well as the shipping costs for its return.
The withdrawal notice must be submitted in writing by email to our store, stating the Order Number. Woodfloorworld is obligated to send a confirmation of receipt of the withdrawal request as soon as it is received.
Following the withdrawal declaration, Woodfloorworld will refund the purchase price collected for the order using the same payment method as the original purchase. The refund will be completed within a maximum of fourteen (14) business days upon receipt of both the returned product and verification.
Delivery costs are non-refundable only if the customer selected a delivery method other than the cheapest standard delivery offered by Woodfloorworld.
Furthermore, the customer is required to return the products within 14 calendar days from the date on which the withdrawal notice was communicated.
The customer is liable to compensate the company if the product was used beyond what was necessary to establish its nature, characteristics, and operation prior to the withdrawal declaration. Woodfloorworld reserves the right to agree with the customer on the compensation amount, including set-off against the refund. In cases where withdrawal concerns the provision of services, the customer must pay an amount proportional to the services provided up to the withdrawal statement. If the consumer exercises the right of withdrawal, any connected contracts terminate automatically at no cost to the customer.
Exceptions to the Right of Withdrawal
The Right of Withdrawal does not apply:
- In cases where the products have been used. (Product use includes, for example, installation or activation of the product).
- In cases where products are manufactured to custom specifications defined by you as the buyer, tailored to personal requirements, customized, or by their nature incapable of being returned by shipment.
- In cases where delivered products are not suitable for return once unsealed due to health protection or hygiene reasons.